Return Policy – StallionX™

At Stallionx™, we are committed to providing premium-quality products and an exceptional customer experience. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

Check Items on Delivery

We strongly encourage all customers to carefully inspect their order immediately upon delivery to ensure that all items arrive in acceptable condition and meet your expectations.

General Return & Refund Policies

Returns

• You have 30 days from the date of delivery to initiate a return request.
• To qualify for a return, the product must be unused, unopened, and in the same condition in which it was received.
• All returns must include the original packaging, including any inserts, manuals, warranty cards, and labels.
• A receipt or proof of purchase is required to complete the return process.
• Return eligibility and instructions may vary based on region. Please review all terms before making a purchase.

Refunds

• Once your return is received at our facility, it will undergo inspection.
• You will receive an email notification confirming receipt of the returned item.
• To start a refund request, please contact us at support@stallionxofficial.us.
• Upon approval, your refund will be issued to the original method of payment.
• Depending on your bank or payment provider, refunds may take several business days to appear in your account.

Shipping

• Customers are responsible for the cost of return shipping. Shipping fees are non-refundable.
• If a refund is approved, the return shipping cost may be deducted from the refunded amount.

Exchange

For product exchanges, please contact the StallionX™ Support Team directly. In certain cases, we or the product manufacturer may provide options such as:

• Store credit
• Product replacement
• Refund to the original payment method

Exchange availability varies by item and condition.

Exceptions to Our Return & Refund Policy

The following items are non-returnable:

• Discounted or promotional items (final sale)
• Items not in their original condition or missing original packaging
• Products showing signs of wear, use, or tampering

Steps to Initiate a Return

To begin the return process, please complete the following steps through our customer support system:

• Reply to your order confirmation email or email us directly at support@stallionxofficial.us to request a return.
• After your request is approved, you will receive a return shipping label via email (where applicable).
• Print the provided label.
• Ship the product back to the designated return address using the instructions provided.

Contact Us

For additional questions or help regarding your return, refund, or exchange request, please reach out to us:

• Email: support@stallionxofficial.us
• Phone: +442045921177
• Address: Stallionx™, 300 Victoria Embankment, Cleopatra's Needle, London, Greater London, WC2R 2PH, United Kingdom